Shipping Policy

Effective date: 9/26/2026

Arethes is operated by Arethes Inc. For shipping questions, contact info@arethes.com.

Shipping destinations

We currently ship to the following U.S. destinations:

U.S. SHIPPING AREAS AND EXCLUSIONS — we serve the lower 48 states, and do not serve Alaska, Hawaii, U.S. territories, PO boxes, and APO/FPO/DPO addresses.]

We do not currently accept orders for delivery outside the stated service area.

Processing time

Orders are generally processed and handed to the shipping carrier within 3 business days after payment confirmation, unless a different timeframe is clearly disclosed for the item before purchase.

For these estimates, business days are Monday through Friday, excluding applicable public holidays. Processing time is separate from transit time.

Estimated transit time

After shipment, estimated transit time is 7-15 business days. Add the stated processing time to the transit estimate when planning for arrival.

These are estimates, not guarantees of arrival on a specific date. We will not advertise a guaranteed holiday or other delivery date unless we can support that commitment and clearly state its terms before purchase. This policy does not cancel any specific delivery commitment we expressly made for your order.

Shipping charges

Applicable shipping charges are displayed before you complete your purchase. We will not add an undisclosed shipping charge after your order is placed without your agreement.

Where orders ship from

If an order will be split into separate shipments, we will provide the available shipment information. You will not be charged additional shipping solely because we split a shipment unless you agreed to that charge before purchase.

Tracking

When tracking is available for your shipment, we will send the information to the email address provided at checkout. Tracking may not update immediately after a label is created. A shipping label alone does not mean the carrier has received the package.

Delays and unshipped orders

If we cannot ship within the timeframe promised for your order, we will notify you, provide an updated shipment estimate where available, and explain your cancellation and refund options as required by law. Where consent to a shipping delay is required, we will obtain it or refund the unshipped order as applicable.

Carrier or supply-chain delays do not remove your rights under applicable law.

Incorrect addresses, failed delivery, and returned packages

Please check your address before ordering and contact info@arethes.com promptly if it needs correction. Once an order has entered fulfillment, we may be unable to change the address or stop the shipment.

If a package is returned because of an incorrect address supplied by the customer or an unsuccessful delivery, contact us so we can discuss an appropriate resolution. Any proposed reshipping charge will be explained and agreed with you before reshipment. Refunds and any deductions remain subject to the disclosed purchase terms and applicable law.

Missing, damaged, or incorrectly delivered packages

If tracking shows delivery but you cannot locate the package, check the delivery location and contact info@arethes.com. If an order is lost, damaged in transit, or delivered incorrectly, contact us with your order number so we can investigate with the carrier and arrange an appropriate resolution.

We do not treat a carrier's delivery scan as automatically defeating every non-delivery claim. We may request reasonable information to investigate, without limiting your statutory rights.

Returns

For return eligibility, return shipping costs, and refund terms, please see our Return and Refund Policy at arethes.com/policies/refund-policy.