Return and Refund Policy

Effective date: 9/26/2026

Arethes is operated by Arethes Inc. This policy applies to purchases from arethes.com shipped to customers in the United States.

Change-of-mind returns

You may request a change-of-mind return within 14 days after your order is delivered. To qualify, the product must be unused, complete, in its original packaging, and in the same condition in which you received it.

For advent calendars, all numbered doors must remain unopened and all included items must be present. Calendars with opened doors, used items, or missing contents are not eligible for change-of-mind returns. These restrictions do not limit any rights you may have concerning defective, damaged, incorrect, or misdescribed goods.

We require your order number or other reasonable proof of purchase.

How to request a return

Email info@arethes.com with your order number, the item you wish to return, and the reason for your request. Please obtain return authorization before sending anything back so we can confirm eligibility and provide the correct instructions.

Approved returns must be handed to the carrier within 7 days after we send your return authorization, unless we agree otherwise or applicable law requires a different period. If you submit your request within the 14-day window, a delay in our response will not make your request late.

Return destination:

Do not return products to an address printed on the shipping package unless it matches the authorized return destination. Returns sent without following our instructions may take longer to identify and process; this does not eliminate rights provided by law.

Return shipping and fees

For an approved change-of-mind return, you are responsible for the return shipping cost. We recommend a trackable service and retaining your shipping receipt.

We do not charge a restocking fee. Original shipping charges actually paid are not refunded for change-of-mind returns, except where required by law. If your order included free shipping, we do not deduct a retroactive outbound shipping fee.

If you choose and purchase your own return shipping service, keep the tracking information and contact the carrier promptly if the return is delayed or lost. Any allocation of responsibility remains subject to applicable law.

Damaged, defective, incorrect, or missing items

If an item arrives damaged, defective, incorrect, or with missing contents, contact info@arethes.com as soon as reasonably possible with your order number and a description of the issue. Photos, if available, can help us investigate, but inability to provide a photo does not automatically eliminate an otherwise valid claim.

We will investigate and provide an appropriate remedy, such as a replacement or refund, consistent with applicable law. If we require an item to be returned because it was defective, damaged on arrival, or incorrectly supplied, we will provide a prepaid return method or cover reasonable return shipping as agreed with you.

The unopened-item requirement and 14-day change-of-mind window do not override applicable legal rights concerning these issues.

Refunds

We will notify you after receiving and inspecting your return. For an approved change-of-mind return, we will issue the refund to your original payment method within 10 business days after receiving the returned goods and confirming their condition. Any shorter deadline required by law controls.

Your bank or payment provider may need additional time to post the credit. If you have not received an expected refund, contact info@arethes.com.

Refunds are based on the amount actually paid for the returned item, including the applicable allocation of any order discount, rather than its undiscounted list price. If your order included multiple products, a bundle, or a promotional gift, contact us before returning part of the order so we can explain the applicable return and refund calculation. We will not impose an undisclosed fee or retroactively increase the price of items you keep.

Exchanges

We do not offer direct change-of-mind exchanges. You may request an eligible return and place a separate order for the desired item. This does not affect replacement remedies for defective or incorrect goods.

Order cancellations and address changes

Contact info@arethes.com as soon as possible if you need to cancel an order or correct an address. We will try to accommodate your request, but ordinary cancellation or modification may not be possible once fulfillment has progressed or the order has shipped.

When we confirm cancellation of an unshipped order, we will refund the amount paid for the canceled goods and any associated refundable charges. If ordinary cancellation is no longer possible, you may still request a return under this policy.

This restriction does not limit cancellation or refund rights that apply because of shipment delays, non-delivery, seller error, or other applicable law.

Your legal rights

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded or limited. If a specific purchase was sold with a more generous written return or guarantee commitment, we will honor that commitment for that purchase.